Charis Warchal

Charis Warchal

is an award-winning writer, strategic planner and corporate communications Vice President with a successful record of integrated program development, implementation, and evaluation.
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Author's Posts

Is Excellent Customer Service Really a Loss Leader, or Something You Can’t Afford to Miss out on?

Charis Warchal
Service operations has traditionally been one of the most costly departments in any manufacturing, wholesale, or retail organization, especially the logistics of a complex field service organization. Considered a cost center that relies on revenue generated by sales and other parts of the business, it has always been the conventional wisdom that streamlining operations and cutting expenses is the only way to maximize profitability of service operations. In fact, according to Inc., “5% increase in operating profit margin equals a 20% increase in profit."

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Topics: Blog

There’s more to efficiency than operational cost savings

Charis Warchal

From the board room to the mail room, the drive is on in every company to cut costs and increase efficiency. Automating formerly manual tasks also reduces human error, and in a field service company, Mobile Workforce Management Software (MWFMS) solutions help manage operating costs in the face of these rising demands.

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Topics: Blog

What it means to be customer-centric, and why you need to rethink your service delivery

Charis Warchal

Unless your company is the only game in town and you have zero competitive pressures -- happens all the time, right? -- you know that you have to make your customers happy in order to retain their business.  That’s called customer service -- which used to mean the call center .... Now, thanks in large part to emerging technologies like the Internet of Things (IoT), Artificial Intelligence (AI) and Big Data, industry talk has evolved to a customer-centric “experience.”

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Topics: Blog

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Read up on articles pertaining to leadership and strategies within the field service management industry.

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