From the board room to the mail room, the drive is on in every company to cut costs and increase efficiency. Automating formerly manual tasks also reduces human error, and in a field service company, Mobile Workforce Management Software (MWFMS) solutions help manage operating costs in the face of these rising demands.
Unless your company is the only game in town and you have zero competitive pressures -- happens all the time, right? -- you know that you have to make your customers happy in order to retain their business. That’s called customer service -- which used to mean the call center .... Now, thanks in large part to emerging technologies like the Internet of Things (IoT), Artificial Intelligence (AI) and Big Data, industry talk has evolved to a customer-centric “experience.”
Read up on articles pertaining to leadership and strategies within the field service management industry.