Kimberly Heuser

Kimberly Heuser

Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Most recently, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.

Author's Posts

How Technology Will Help Field Service Managers Be Successful

Kimberly Heuser
Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer satisfaction without impacting quality and safety. Some companies use up the budget to add more field technicians and expand large-scale operations. Others assign more work to field staff and require them to work harder and faster. However, the wisest field service managers take advantage of available technology to satisfy customers, employees and corporate directives.

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Topics: Blog

Team Management in Business Operations

Kimberly Heuser

In field operations, team management, sometimes called operations management, is especially important. The goal is complex, to maximize service levels while controlling and reducing costs. Coordinating the activities of personnel who are physically distant from each other involves coping with a range of timing issues and communication problems that are not present with in-house staff. The solutions to these problems, worked out over the years, are not perfect. They involve:

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Topics: Blog

10 Ways to Optimize Efficiency in The Field Service Industry

Kimberly Heuser

The field service industry is ripe with opportunities to improve efficiency and service delivery. Failure to identify deficiencies can lead to delays, poor utilization of resources and low levels of customer satisfaction. By making a few key changes to your field service protocol, your technicians can provide service faster and more accurately. Below are 10 ways to optimize your field service department’s efficiency.

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Topics: Blog

Understanding the Field Service Industry Dynamic

Kimberly Heuser

The field service industry is an amalgam of unique businesses and as such requires the merging and coordination of a range of business strategies, metrics, and coordination strategies. If you dissect field service businesses into their component parts you'll find:

  • Technical support.
  • Trucking, transport and delivery with associated logistics.
  • Customer service.
  • Supply management and warehousing.
  • Lone worker dynamics.
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Topics: Blog

Five Ways Workforce Management Software Can Increase Profitability in 2017

Kimberly Heuser

The business world is evolving at a quicker pace than ever before, and the volume of customer service requests and fulfillment challenges facing companies are growing exponentially. That is why good workforce management software is no longer a luxury 2017 purchase, but an essential component to a successful and efficient service based company. Here are six examples how workforce management software can help improve your company’s customer satisfaction and ultimately profit.

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Topics: Blog

Delivering White Glove Field Service

Kimberly Heuser

First Class is defined as a set of people or things grouped together as the best or of the best quality. I’m certain your intentions are always to provide white glove service but in the messy and complex world of field service, white glove service can be difficult to maintain. However, across a multitude of industries, labor forces, and services provided there are some consistent ways your organization can transform your techs into first class techs.

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Topics: Blog

Millennials are changing the game

Kimberly Heuser

It was about a year ago I attempted to get my 85-year-old grandma to join Facebook. Recently retired and living alone, she was feeling isolated and bored something I suspected Facebook could help her with. I knew she’d find joy in seeing pictures of her family living their lives, watching her great grandbabies grow and being able to connect with her family near and afar.

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Topics: Blog

Secret ways to save big on fleet vehicle purchases

Kimberly Heuser

I don’t pay full price for anything. You’ll often find me at the cash register pulling out some coupon I found somewhere. I’ve turned it into a fun game, how much money can I save. I’ve even got my family in on the fun. With online coupon codes readily available for anyone desiring to take the time to find them, paying full price on anything is just plain frivolous. Every dollar counts whether you’re saving on your dish soap or negotiating rates on fleet vehicles. The truth is, a little extra effort can offer you hundreds even thousands of dollars in savings. Buying fleet vehicles at a fair price doesn’t have to be a challenging endeavor. Here are 5 sure fire ways to save money on your next fleet vehicle purchase.

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Topics: Blog