ServicePower

ServicePower

ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.

Author's Posts

How Smart Scheduling Improves Field Service Workflows

ServicePower

Keeping on schedule and showing up on time for service calls are important tasks for companies in the field service industry. By fulfilling these tasks efficiently, companies will boost their customer satisfaction and improve their daily productivity. In an effort to help, let's discuss how smart scheduling improves field service workflows.

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Topics: Blog, optimization, Mobile Field Service Management, customer experience, schedule optimization

HVAC Field Service Technicians Get What They Need to Improve Customer Service

ServicePower

The HVAC industry is rapidly growing as a result of construction spending on the rise. OEMs, dealers, and even service contractors need to effectively meet at this demand. In order to do so, technology should be implemented that makes it easier to satisfy customer's needs. There are several areas where field employees struggle:

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Topics: Blog

The Internet of Things and Field Service

ServicePower


Big But Not Big Enough.

In recent years, the Internet of Thing (IoT) has collected a web of mystique around it which has made it a little more difficult to understand and evaluate. The IoT means making the devices that are used in industry and in the domestic economy "smarter." This means connecting computers to more of the machines and devices we use
every day.

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Topics: Blog

The Importance of the Experience Economy

ServicePower

Customer experiences are what determine customer satisfaction. In every company, the set of conditions defining the customer experience change according to the product or service exchanged.

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Topics: Blog

The Future of Field Service Engagement: Intelligent Consumer Portals:

ServicePower
Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent consumer portals are changing the way customers are contacting and interacting with their service providers, enabling new levels of digital engagement,  self-service  and visibility. 
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Topics: Blog

Sail Over the Rail with Integrated Automation

ServicePower

Automated entitlement and claims logic helps home warranty administrators control reduce costs, monitor quality and spot fraud

Managing warranty reserves is critical for home warranty administrators, ensuring adequate funds are available to pay for current and future repairs on covered home products.

Mobile workforce management software can help administrators simplify the service delivery process however, to avoid knocking down the fence, administrators must also deploy intelligent warranty claims management logic to ensure adequate reserves, high product and service quality and real time fraud detection. Image Source

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Topics: Blog

How Do Home Warranty Administrators Maximize Customer Satisfaction and Profitability?

ServicePower

Consumers buy insurance for peace of mind. No doubt about it.

Though insurance comes in many flavors, the basics are the same across providers, so it’s very difficult for providers to differentiate themselves to drive future sales.

For home warranties in particular, consumers look to administrators to protect the literal roof over their family’s head, providing repair and sometimes replacement services for covered products and home systems.

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Topics: Blog

Kambio selects ServicePower NEXUS FS Software

ServicePower

On-demand vehicle service provider, Kambio, contracts to use and resell NEXUS FSTM 

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announces that it has secured a new contract with Kambio for NEXUS FSTM Field Service Management software. Kambio has also joined ServicePower's partner ecosystem as a reseller of NEXUS FSTM within the automotive industry.

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Topics: Company News, Shareholder News, RNS, press release, rns reach, news

ServicePower Announces Phoenix Fire Inc. as New Channel Development Partner

ServicePower

Company launches Global Business Partner Channel for Nexus FSTM

April 20, 2016,  ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announces that it has retained Phoenix Fire Inc., the leading independent business development agency that specializes in partner channel development within the technology sector. This move marks ServicePower’s aggressive commitment to expanding its worldwide business partner channel.

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Topics: Company News, Shareholder News, press release, news

Take a look at Field Service Through the Customer's Eyes

ServicePower

Customers are the most important aspect for any business. Without customers, your business won’t survive in the long run. Your organization must therefore provide an excellent experience from the point of sale through post sale product support. Top notch service and support builds customer loyalty, creating brand awareness and future opportunities for repeat purchases. Unfortunately, some organizations fail to provide excellent service to their customers, not meeting expectations or creating confusion. Do how does a field service organization provide Best in Class Customer Service?

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Topics: Blog