DT Rugged Research Tablets for Utilities & Field Services

Kimberly Heuser

Not every business happens in a compact central office or series of chain locations. Many of the more serious occupations require professionals out in the field performing inspections, repairs, and installations for clients and the general populace. Nowhere is it more important to have a charged, connected, and reliable mobile device than when you are sending experts out onto the road. Whether you need to send them additional information or respond to a change in plans, the ability to contact your team and be contacted when they need something is vital.

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Topics: Blog

The Importance of the Experience Economy

ServicePower

Customer experiences are what determine customer satisfaction. In every company, the set of conditions defining the customer experience change according to the product or service exchanged.

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Topics: Blog

The Future of Field Service Engagement: Intelligent Consumer Portals:

ServicePower
Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent consumer portals are changing the way customers are contacting and interacting with their service providers, enabling new levels of digital engagement,  self-service  and visibility. 
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Topics: Blog

How Does Customer Experience with Field Services Bring Customer Satisfaction?

Kimberly Heuser
The field service technician or installer is truly the ambassador of good will, representing the company in the far-flung regions of the community. Who else does the customer actually see, wearing the insignia of your company, outside of your brick and mortar store (if indeed you have one)? The customer may be completely happy with your products, but those kudos will go to the manufacturer or the designer, but customer satisfaction with your company will depend a lot on this point of contact with field services.

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Topics: Blog

Mobile CRM is Revolutionizing Field Services

Kimberly Heuser
When it comes to unifying your customer service suite, nothing is more important than a comprehensive and easily accessed CRM (Customer Relations Management software). This is especially true if all or part of your business model involves offering a service to customers out in the field. From touring real estate properties with new home buyers to repairing on-site manufacturing equipment, knowing who and what you are dealing with is vital for preparing your field based employees for each mission. Fortunately, briefcases full of folders and paperwork are no longer necessary for the modern traveling professional. Smartphones, tablets, and rugged laptops can bring the support of your entire business and proprietary service software with them to the client's location

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Topics: Blog

The Benefits of Tracking Business Data

Kimberly Heuser
According to one technology expert, there could already be one zettabyte of data floating around the world, which equals one trillion gigabytes. The business world is drowning in raw data, but too few business leaders take advantage of available solutions and methods to glean valuable insights. Keep reading to learn about the benefits and types of data that can help enhance profits, operations and decision-making.

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Topics: Blog

In-housing vs. Outsourcing Field Service Operations

Kimberly Heuser
According to Forbes magazine, the field of customer service is becoming very customer-centric. As field service organizations look to expand and fine-tune their own operations, they may sometimes use business partners and temporary vendors to achieve their goals. Below explains three reasons why using third-party providers may be necessary and two reasons why field service organizations may need to use in-house talent.

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Topics: Blog

Trends in the Field Service Industry

Kimberly Heuser
The field service industry has seen significant growth in recent years, and experts foresee that growth continuing easily into the next decade. In fact, a study by the market research firm Markets and Markets projected a 17 percent growth rate between 2014 and 2019. The industry therefore anticipates a slew of trends, due partly to the cascade of technological advances that have swept the workplace. Some of those trends will include growing automation, the rise of Internet of Things, improving "soft skills" in customer service relations and an aging workforce.

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Topics: Blog

The Present and Future of Field Service MobileTech

Donald Stephens

The Present is Innovative

Field service software has been a boon for our industry, bringing shorter response times and increased productivity, and it has also landed an incredibly flexible and powerful tool into the hands of those who make their living repairing machines in the field. Smart devices are the tool of choice for most who rely on dynamic dispatch to guide their service technicians. In turn, techs have found many uses for this amazing device that are having a big impact on their effectiveness as troubleshooters and field service professionals. Here are just a few ways field service techs are using smart devices in the field.

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Topics: Blog

4 Tips for Getting the Best Results From Your Field Service Team

Kimberly Heuser
Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your customers get to know them personally and they build a rapport as well as familiarity with each location they work in. You rely on them to use their own judgment and solve problems in the moment, but also to know when it's time to consult with headquarters. Maintaining this unique balance of independence and support is what makes a field service team strong. Your technicians will back each other up, make helpful suggestions, and work together to provide the level of service your clients require. Naturally, you want to optimize the results of their successes, and here are a few ways to get started:

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Topics: Blog