Customer experiences are what determine customer satisfaction. In every company, the set of conditions defining the customer experience change according to the product or service exchanged.
Field service software has been a boon for our industry, bringing shorter response times and increased productivity, and it has also landed an incredibly flexible and powerful tool into the hands of those who make their living repairing machines in the field. Smart devices are the tool of choice for most who rely on dynamic dispatch to guide their service technicians. In turn, techs have found many uses for this amazing device that are having a big impact on their effectiveness as troubleshooters and field service professionals. Here are just a few ways field service techs are using smart devices in the field.
Read up on articles pertaining to leadership and strategies within the field service management industry.