With a comprehensive future roadmap that will regularly expand NEXUS FS™ with new functionality, customers are confident that NEXUS FS™ is a vital field service management solution that will increase customer satisfaction, improve field worker productivity, reduce operating costs, and improve cash-flow through expedited billing.
Here are some of the key features of NEXUS FS™.
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Create and manage all service work orders so your field resources know exactly what to do to close the job successfully at the first attempt. Work orders include vital information such as the job’s description, location, priority, job type, and job duration, with the status ensuring that you know the current position of any work order whenever you need to know.When closing the work order using the NEXUS FS™ mobile application, the field worker captures parts used from their inventory, parts being returned through the supply chain, and the customer’s signature. This is all automatically added to the work order history to give you a full auditable trail of all service-related activities.
Manage your inventory to understand where your valuable products, parts and accessories are, including:
The comprehensive NEXUS FS™ mobile application that runs on the Android and iOS mobile operating systems gives your field workers the power and visibility to deliver an exceptional customer experience. Based on the leading ServiceMobility product, the NEXUS FS™ mobile application is feature-rich including job and activity management, the schedule for today and in the future, inventory management, parts information, schematic diagrams, timesheets, signature capture, photographs, offline working capabilities, mapping, note-taking, estimates and payments, customer surveys, and more.
With real-time connectivity back to the NEXUS FS™ dispatch center, your schedule and the activities in the field are always synchronized so there’s no uncertainty about what’s really happening.
With NEXUS FS™, none of the parameters are hard-coded thus giving you the freedom and ability to create and manage your own account information, work order types, work order statuses, product codes, job completion/incompletion codes, and user profiles.As an industry-leading feature, your NEXUS FS™ administrator can create customized forms and workflows that can be made live on the field workers’ mobile devices at the push of a button and there’s no coding required!