Top Field Service Management Technology Trends for 2024

Ancient monarchs turned to mystics to foretell the future. Today, forward-thinking leaders turn to technology trends to help them anticipate the next big events. In the field service management (FSM) industry, where customers are demanding and margins are thin, a sneak peek into the future provides a valuable strategic planning tool.

Technology innovation and advancements continue to push the industry forward. These changes are driven by several factors including a shrinking labor force, numerous economic headwinds, and rapidly evolving customer expectations and demands. Yet despite these challenges leading organizations are embracing technological advancements and can improve operational efficiencies and increase profitability.

Here are the ten trends we think will dominate the industry in 2024:

1. AI and machine learning
2. Intelligent automation
3. Predictive analytics
4. Customer self-service
5. Blended workforces
6. Employee experience/enablement/empowerment
7. Knowledge management
8. Service as a company/brand differentiator
9. Analytics for strategic insights
10. Sustainability

For a detailed look into these top trends, grab a copy of the full report.